At Victor Interiors, customer satisfaction is our top priority. We want you to feel confident and happy with your purchase. This Return and Refund Policy explains how we handle returns and refunds for items purchased through our website.
Returns
We accept returns only for items that are damaged, defective, or incorrect upon delivery. If you receive a product in such condition, please contact us within 7 days of receiving your order with details and photos of the issue.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund. If your return is approved, a refund will be processed through cash on delivery adjustment or another method as communicated by our support team. Refunds may take a few business days to process depending on your location.
Non-Returnable Items
For hygiene and safety reasons, certain items such as bedding, kitchen accessories, or outdoor textiles may not be eligible for return unless damaged or defective.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact our support team immediately at [email protected]. We will arrange a replacement or refund at no extra cost to you after verifying the issue.
Order Cancellations
Orders can only be cancelled before they are shipped. Once your order is dispatched, it cannot be cancelled.
Contact Us
For any return or refund-related inquiries, please contact our customer support team at [email protected].